Support
We’re here — keep it short
Small team. Check the FAQ first; for account-only issues, email us.
Updates
2026-09-06
Soft launch is open
You can start speaking practice on the web now. Hangul and cafe are free; other topics need Plus or a beta code. Optional product emails are separate — join only if you want occasional ship notes.
2026-08
Early access
Early access. Hangul + cafe are free. Other topics need a beta code or Plus.
FAQ
Why is speaking limited on Free?
Free includes 6 speaks per day. Plus removes the daily limit.
Microphone not working?
Allow the mic for this site in browser settings. On iPhone: Settings → Safari → Microphone. Use HTTPS (upkorean.com). Tap the mic, speak, then Stop.
What’s Free vs Plus?
Free: Hangul + cafe, 6 speaks/day. Plus ($11.99/mo or $79.99/yr): all scenarios, unlimited speaking. See Pricing.
Billing and refunds?
Plus is sold by Paddle (merchant of record) as a recurring monthly or annual plan. Cancel anytime in Paddle’s portal/receipts. See Refunds for details.
How do I cancel Plus?
Open the manage-subscription link in your Paddle receipt email, or email hello@upkorean.com from your account email. Access continues until the paid period ends.
How do I send product feedback?
Signed-in: Profile → Feedback. Or email us. Short, concrete notes help most (what you tried + what felt wrong).